Air 7

Google reviews

• W
  Willy 3 months ago

  Very disappointing Father’s Day experience at Air 7 in Camarillo. My son and I flew in expecting to have a nice day together. When we were told there was no crew car available, I completely understood. Things happen, and I had no issue with that. The front desk receptionist was very friendly and tried to help. Since the restaurant at or next to the FBO was closed for Father’s Day, she offered to have one of their employees give us a ride to a nearby restaurant. I was standing right there and heard her ask one of the employees if he could do it. He agreed and said yes. A few minutes later, however, we were told that they could no longer give us a ride. No explanation was provided, no apology, and no alternative solution was offered. That was the frustrating part. It wasn’t the fact that we couldn’t get a ride it was being told yes, hearing the employee agree to help, and then having the offer suddenly withdrawn without any communication. If you can’t do something, don’t offer it. And if circumstances change, at least have the courtesy to explain why the offer was retracted. To make matters worse, after leaving the FBO, our Uber driver canceled the trip. At that point, my son and I went back to the airplane and flew home to San Diego. Not exactly the Father’s Day outing we had planned. Customer service is about communication, follow through, and treating people with respect. Unfortunately, this experience fell far short of that standard. Based on this visit, we will not be returning.

• E
  Elizabeth Shaw 2 months ago

  The customer service agent, Jess, was incredibly helpful and patient while I tried to coordinate catering, fueling, pilots and passengers. I cannot say enough about her professionalism and willingness to assist me with my to do list. Will definitely use this FBO in the future.

In the order Google returned them. Not verified by MobileDetailing.io.