El Paso Aero & Avionics Associates

Google reviews

• M
  Michael Reamy 7 years ago

  Earlier this year, the Company I fly pipeline patrol for, bought a '68 Cessna 172 to put on patrol. The airplane had been completely refurbished 20 years ago, with Narco MK12D+ TSO radios installed. The airplane was in great shape, but the radios were experiencing both Com and Nav issues. Initially, I found EL Paso Aero on eBay. I was thinking about just exchanging our units for radios with 8130's, but decided to call them. I spoke with Bill, and he said to send them in as they would evaluate the units and let me know if the repair was less than a replacement. The short story is that both radios were repaired rather than exchanged, saving us a reasonable sum of money. The long story is that with all the ADSB working going on right now to meet the deadline, no other shop would talk to me because of their scheduled work. The shops that I spoke with here in Texas recommended I contact El Paso Aero. Having just looked at their repaired units on eBay, I made the call. I sent El Paso Aero the #2 unit first as it was not working at all. A week later, the #1 Com failed. The tower let me depart the controlled airport via my cell phone, and I finished my patrol at our contract maintenance base. I called El Paso Aero to check on the first unit sent in and explained to the lady that answered my predicament. Patty told me that she had just received the unit for return and arranged overnight shipping. The second unit was repaired and sent back but had a Nav issue so was returned. In a week, it was back, but one of the two problems persisted. El Paso Aero sent me a complete Nav/Com and indicator to see if the problem was in the aircraft wiring, which it was. Through all the communication, I must have talked to everyone that works there. Not once did I experience any frustration with my calls. Even with the work being finished up with an aircraft wiring problem that affects the #1 Nav indicator, Bill offered to repair the problem if the aircraft was brought out for its next

• J
  Jeffrey Sonheim a year ago

  El Paso Aero has had a visitor lately, namely me! What with Mexico, bad airspace, and big mountains, I probably gave ATC fits getting there, and leaving (last time I almost wandered into Mexico, probably not a wise thing to do). But no phone calls, so I guess they let bygones be bygones. But boy are these guys worth it! My little RV 7A now does everything I want it to do avionically, namely show traffic on my Garmin 760, and communicate with my 650 every so often. And get Sirius weather. Maybe don't try this at home! I would say of all the avionics shops I've worked with, these guys are the best. They seriously know their stuff. I promised them if my radios worked as I wanted I'd give them a rave review. This is it! And what's more, they laughed at my jokes. Almost all of them.

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