h2o Auto Spa

I brought my Honda crosstour I was selling to get detailed. First they told me they weren’t able to clean my vehicle which was odd, but I resale vehicles so I asked could they just do what they can. Car sat there for days due to my ignition being locked. After the locksmith guy came he told me how it could get locked and it had to be a worker trying to force it to turn. I didn’t argue I just simply paid for a new ignition switch as well as 2 new keys. Never did they take responsibility but claimed that the car was old so it had to break on its own. I took it to get fix and still went through with the service. $300+ and they only did the inside, never washed the outside and also broke my ignition. I would have felt better if they just acknowledge that they made a mistake and broke it and they were trying to crank the car but they blamed the car for being older. I believe they only want to work on newer cars so it’s easier to clean. They have preferences on what they clean and it shouldn’t be like this. I own a dealership and was looking to use them on every vehicle and they lost that. If your car is not newer don’t go to them because they’ll just deny you anyway. But see for yourself your experience may not be like mine.

This review will include facts only no opinions to alleviate any untruthfull pushback. I called in and had an appointment made with Jevin the day prior. August 24th I believe. I have an old vehicle with 500k+ miles that has been there before. This time it was discussed over the phone with a predetermined invoice. I was instructed to wait until about 8:30-9 am to arrive so there's enough time to have the rental there when we drop off. The gentleman that greeted me walked out to my truck as I explained the details of my appointment and he verbally said on each separate topic, they don't touch the bed of trucks, they don't do engine bays, and they won't be able to get this dirt off the hood. To which I replied with applying saliva on a napkin and wiping my hood infront of him and telling him all I need is the truck cleaned on the outside, inside, and engine bay like my invoice says nothing more. After that we walked inside together and he went straight to the next customer in line and served them and they left while I stood there waiting, watching him grabbing pictures of their vehicle. A younger gentleman approached me so I told him there's an appointment but was just told that they won't do the wash I had scheduled and placed a deposit on. He promptly went with me to look at the vehicle and explained that the concern is considering the vehicle was old and not new like most customers, that wear and tear won't be erased and he was worried about damage which of course I understand. I explained to him that even if some paint chips off, if plastic breaks or peels I'm not going to fret. I only want the truck having a basic wash because I'm going to place it in storage and completly restore the vehicle (Sema Build), I just want it professionally cleaned prior to nothing more. And if minor damages do occur that is okay. He seemed willing to do it I just won't get it back until the evening. We then went in the lobby and waited for over 30 minutes on the rental. It's now 10 am

First off, the people I encountered were very friendly and pleasant. However, the wash experience was horrible. I’m really not a complainer but I felt this had to be addressed. H2O has done several ceramic coat jobs for ms in different vehicle including the one that sparked this 1star complaint. 3 month old car with a 3 month old ceramic coat developed water spots. I spoke ti someone who said they would take of it, but it was cost me $150. I make the appointment, drop the car off the Thursday night, the. Get I get a call from someone Friday morning saying they may not be able to get to my car until Monday because they were slammed. After a back in forth he said they would have it done Friday. I called back Friday around 1 to check status and some guy tell me they would charge me the full price and that it would be $65. I called back at 3:30 to get an eta the guy says 5 or 530. I get an uber there, On my way! It starts raking . lol when I get there the guy charges me $100 and would not honor the $65. Ok I get in the car only to find streaks in the dash screens and a huge dirt foot print in my back foot mat. Nobody has ever sat in my back seat. Then I look at Tre wash and I still have water stains. This has been the worst car wash experience ever!