MS Marine LLC

Google reviews

• J
  jennifer Fitl 3 months ago

  I would give this shop zero stars if I could. We have used this shop to service our boat since 2022. Last season, we brought the boat in because water was found in the oil pan and paid $2,569.42 for repairs that were recommended to us. After taking the boat out again over Memorial Day weekend, we experienced the exact same issue. When I contacted the owner, Matt Stricklin, to discuss the situation, the conversation was extremely disappointing. He laughed at my concerns, talked over me repeatedly, and was very dismissive throughout the call. What concerns me most is that we were never informed that the engine block was cracked. In fact, there is nothing on the invoice stating that the block was cracked. Had that been communicated to us, we never would have agreed to move forward with the repairs that were recommended and completed. Instead, the invoice lists repairs related to other issues, including the starter and water pump. During our conversation, Matt stated that he tested the boat with a hose and “found no issues,” which makes it even more frustrating that the original problem was never properly diagnosed or resolved. He also questioned whether we installed the boat plug and whether the boat had been winterized, despite the fact that this shop was the last one to winterize it according to the invoice. Overall, we are very dissatisfied with both the service and the customer experience. Spending thousands of dollars without resolving the original issue is incredibly frustrating, and the way our concerns were handled afterward was unprofessional. Based on our experience, I would not recommend this shop. In response to your response First of all, the boat was never “sunk,” so that statement is simply false. Yes, the review is well deserved. I only wish I had recorded the conversation, because the way the situation was handled speaks for itself. After taking the boat to another mechanic, we discovered that the actual problem was a cracked boot that was all

• R
  Roger Olson 4 months ago

  We have used MS Marine LLC for boat service over the past four years. Unfortunately, our recent experience left us very disappointed. My wife called to discuss a concern regarding work that had been performed, and the conversation with the owner, Matt, was unprofessional. She felt talked over and disrespected rather than having the issue addressed constructively. We believe the situation could have been resolved through better communication and a willingness to stand behind the service provided. Because of this experience, we will not be returning and cannot recommend this business at this time.

In the order Google returned them. Not verified by MobileDetailing.io.