Ninja Mobile Detail

Unreliable and unprofessional. Does not respect your time and will gaslight you over it. 7:30am appointment. Received a message stating that the tech was on their way at 7:35am. I text the number back at 8:30am asking for an ETA as the tech was still not here. The response I received was that the tech's ETA was now 9am because their 6am appointment ran late. Now, assuming that they actually offer a 6am appointment(not listed as an option on their site, btw) and that appointment by chance didn't involve sound generating tools or equipment (sound ordinance before 7am), and that the tech was in fact simply a victim of circumstance - then why was I notified that they were on the way at 7:35? Why wasn't I notified of a delay? Why did it take me reaching out an hour after my appointment was supposed to start to find out it had been pushed an hour and a half? I think this is the first review I've ever made and I likely wouldn't have made it if I hadn't been lied to after burning over an hour of my morning waffling around my kitchen waiting on someone to show up who likely just overslept. Obscenely unprofessional and dishonest. Look to take your business elsewhere.

Awful service. I called and booked an appointment for 3:30 pm on a Thursday. They don’t answer the phone and want you to text them. They take 2 hours to text back and confirm the appointment. They texted and told me they had to push the time back to 4:45 because the technician was running behind, understandable. Then at 5:00 pm they say they have to push it back further because the technician was still behind and stuck in traffic. I ask for an eta and they said about 30 minutes, at this point that’s 2.5 hours after they were supposed to start and the sun was starting to go down. So, we reschedule for 8 AM the next morning. They said they are sorry and someone will be here at 8 AM sharp. The next morning I get no update so I text them at 7:45. It is now 8:30 and I have called, texted, left a voicemail. No technician here. No answer or text back. I had to rearrange my schedule and use an uber to get around bc of their empty promises. I would not recommend using this service if you actually want them to show up.

5 Star for a reason. You'll receive automatic appointment status updates until they're at your door. They arrive exactly on time! Your vehicle will be detailed the way you would do it. Our headlights are night and day clearer. Our interior is brand new again (which is saying a lot...). Ninja's excellent polishing work eliminated the scratches, swirls, and signs of age we were becoming accustomed to. I am so glad we trusted Ninja Mobile Detailing, it looks like a full on restoration!