One & Only Mobile Detailing

Google reviews

• S
  Sam Torres 4 months ago

  The business has 4.9 stars on Google and based on the service I experienced I felt compelled to leave a review. The car was not cleaned to the level I would expect with the price I paid ($300). In addition, the customer service was poor, although the person Pharoh was a nice guy. Here is a summary. When the cleaner arrived, I received a text to my cell phone. That was good. Then he attempted to communicate with us via our Ring doorbell 3 times after he arrived. I’m at work during the day and my wife takes care of the kids. I booked the service. They could simply call me install of stressing my wife. At one point I caught him speaking into the Ring camera with no one listening or available to receive his message. That is poor customer service. Second is the actual quality of the cleaning. Apparently during the cleaning, he found pet fur and charged extra. Had I known it would be extra, I wouldn’t have booked. When I called to book the service I mentioned the fur and no one mentioned a price change. When I reviewed the work, I found dust in obvious spots and the glove compartment not cleaned at all (see photos). Lastly, there wasn’t a high level of care with our personal items. When I arrived my laser measure was literally left on the top of my vehicle for hours. In addition, they accidentally took a bag of my ratchet straps, but did come back later to drop it off. Many of my items that I left in the car were left in random places and not put back where it was found. Overall, this business did not show the level of professionalism and quality I would expect at the rating they have and price that is charged. In addition, they asked for a tip at the end, which I gave, but unless they are outsourcing the work to cleaners who are paid minimum wage or below (don’t think they are) the tip isn’t appropriate for the price. The 3 star rating is because the car is clean (just with the issues mentioned above) and the gentleman seemed nice. I obviously won’t be a repeat cust

• D
  Denise C 3 months ago

  Amazing job done by Pharaoh! Very personable, professional and did a great job on my interior detail after my kid threw up in between the back seats. Car looks like new inside. Highly recommend!

In the order Google returned them. Not verified by MobileDetailing.io.