Opti-Coat Detail & Tint Center

Had the opticoat ceramic pro+ installed by authorized dealer in Canada. Supposedly a 7+ year product on a brand new GMC Denali HD back in 2019/2020. Ceramic coating lasted maybe 2 years. Reached out about warranty claim with my original invoice of over 5000$ cad and my warranty card. Was essentially told that my vehicle was never registered and I am not able to make any warranty claims. Was redirected to a new dealer and told to "have a nice day". 1st Edit: I found my original invoice, here is a picture of my warranty card, and a copy of my paid invoice. But these guys still won't do anything for warranty claims. If you are considering a top quality protective product for your car with good customer service. Look elsewhere. 2nd Edit: Much of the blame is due to incompetence of previous installer. Once I found my original invoice and presented it on this review their service team reached out to me. I do wish this warranty issue could have been dealt with just my warranty card, tho apparently it was never registered by original installer. Their current Canadian installer has reached out to me and is working with me to fix my issue, only downside is their location is in Montreal Quebec while I am in Waterloo Ontario. But that's my problem. Service team has started to take the right steps for my warranty claim. I am not 100% satisfied due to the process this has been, but am glad it is being looked after.

I've been using Optimum products in my detailing business since 2005 and their SiC ceramic coatings since 2009. Not only do the products all work well together and make my job easier, but when customers use them as well, especially Optimum No Rinse Wash, they're able to keep their cars looking better between details. The coatings are outstanding, I have multiple customers who've had me do several cars for them, and my own cars have Opti-Coat. Makes them much easier to keep clean and stay clean longer. Being a chemist owned company, the innovations and product improvements come quickly.

I am writing this to express my disappointment and frustration with your product, Opti-Coat, and the way your company has handled my recent warranty claim. I purchased your product with the expectation that it would provide long-lasting protection for my vehicle's paint, as advertised. However, my experience with Opti-Coat has been far from satisfactory. After application, my paint began to fade and peel off within a few months of using the product. I immediately contacted your customer service department, and after several attempts to reach out, I finally received a response that my warranty claim was denied. I find it completely unacceptable that your company would deny a valid warranty claim when I followed the directions provided by the manufacturer and did everything possible to ensure the product was applied correctly. I feel like your company has failed in your promise to provide a durable and long-lasting product, and your customer service team has been unresponsive and unwilling to help. I urge you to take the necessary steps to improve your product quality and customer service policies to avoid putting other customers in the same situation in the future. Thank you for your attention to this matter.