Sports Marine Center

Google reviews

• B
  Ben Breen 4 months ago

  Bought a used 2016 suzuki 140 from them. Upon first inspection I noticed the lower unit zinc was halfway missing so had them pull one of the motor anodes and it was completely deteriorated and the motor wasn’t putting water out through the tell tale. Made a deal with Troy the sales guy that i would buy the motor if they replaced the water pump and all the anodes. Just picked up the motor up less than 2 weeks ago and today I decided to pull one of the anodes the easiest one to get to and it hasn't been touched. I hate being lied to and it seems like it's becoming more common place in the service industry. This place was much better when it was a mom and pop store. Ill update my review if they decide to make it right...

• P
  Pastor Fred 3 months ago

  We had a terrible experience here. I have waited to complete this review expecting some contact from the shop, crickets. I received a survey to complete and shared my experience, no one ever reached out. We took our boat there which has a Volvo Penta engine and a rare forward drive. I was told they had a tech that could work on these only to learn later they didn't and all along planned to out-source it to a shop in Norfolk. I also had a warranty on the boat and was told by the service manage he had called to file the claim and when I called the warranty company they confirmed no such claim had been filed. They are going to say I told them I'd pay out of pocket to expedite but that's only after I realized the service manager had lied about filing the claim and him telling me it turns out it was simple seal and I had now been waiting over 3 weeks The service manage also supposedly put on the ticket it had a bent prop shaft when I specifically told him at drop off that it did not, just a bad seal leaking gear oil. Also the quote he gave me was high because he stated if they had to pull the prop shaft to replace all the seals, that's labor intensive. Turns out it was just a simple seal behind the exhaust plate...and they still charged me almost the same amount, why? Because of all the time it took to remove the outdrive and transport it back and forth to Norfolk! And you don't need to remove the outdrive to replace that seal...unless of course you mislead the customer and outsource the job. I was told they had to do that because they didn't have the tool necessary to pull the props shaft...which it turns out they didn't even need to do which they would have discovered if they had pressure tested. In addition, the place where it was leaking was visible to eye, which I showed them at drop off! And then, we get the boat back, put it in the water and it doesn't run. Gas tank was mysteriously contaminated with excessive amounts of water. I've been boating fo

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