Sundance Marine

Google reviews

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  Rachel Houseal 4 months ago

  Posting…..yet again…..regarding repeated poor service experiences with Sundance Marine over the course of several years. Unfortunately, this has become a pattern of negligence, poor communication, and failure to complete requested work despite significant inconvenience and travel on our part. Our experiences include the following: • Approximately five years ago, we were informed that servicing on our boat had been completed and that it was ready for pickup. We drove the 220 mile round-trip from home to retrieve the boat, only to discover upon arrival that the work had not even been started. This resulted in a completely wasted trip and substantial inconvenience with the need to return a few weeks later (at our expense of wear and tear on the car and the cost of diesel) • Approximately one year ago, the company misplaced our boat battery during servicing and also failed to complete all of the work that had been requested. This required additional follow-up and further inconvenience to address issues that should have been handled appropriately the first time. • Most recently, after uncovering our boat following winterization service this year, we discovered that the seat cushions that Sundance Marine were supposed to have reupholstered had never been placed back into the boat. After speaking with management, we were informed that no discount or accommodation would be provided, despite the company’s oversight. Additionally, they are requiring US to drive another 220-mile round trip (at our expense of wear and tear on the car and the cost of diesel…I’m sensing a pattern) to retrieve the cushions that THEIR staff failed to return to the boat. While isolated mistakes can happen, these repeated incidents over multiple years demonstrate a concerning lack of quality control, accountability, and customer service. We have made repeated efforts to work with the company directly, but continue to experience incomplete work, misplaced property, poor communication, and signif

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  Sue Carlton Bratton 4 months ago

  We purchased a Mastercraft X24 this week from Sundance Marine in Grand Junction after looking at 2 other dealers. From our first meeting with Reuel, we were extremely impressed with his professionalism, and his thorough knowledge about the X24 and his experience and knowledge about all things related to wave surfing. Prior to deciding to purchase, he went above and beyond to answer our myriad questions in the showroom and afterwards, via phone. Our sales experience was just as impressive—transparent, competitive pricing, and handled with ease. We were also impressed with the inventory of items in their showroom that we need as new owners. Based on the thorough and helpful info Reuel provided, we also plan to service and store our X24 with Sundance despite closer locations to where we live. He made us feel confident in the care and high quality service that Sundance will provide. We couldn’t be more pleased with our experience and look forward to our continued relationship with Reuel and Sundance Marine in Grand Junction.

In the order Google returned them. Not verified by MobileDetailing.io.