XLNC Auto Beauty

I’m leaving this review to share my experience with Mike at XLNC Auto Beauty. This isn’t written out of anger — it’s written to document how unclear pricing and open-ended upselling can affect someone who is already dealing with a difficult situation. I developed a moisture leak in one of my vehicles that I wasn’t aware of until I had stopped driving it. The car sat for a couple of months, and one day when I opened the door, I found mold throughout the interior. Mold was growing on the cloth seats, on the carpet, on the steering wheel, seat belts, parts of the dashboard, and I assumed in places I couldn’t see — like the vents, under the carpet, and deep into the foam seats. By instinct alone, I knew mold is a serious problem. Suddenly I was faced with choices: Do I try to clean it myself? Do I hire a professional? Do I cut my losses and get rid of the vehicle? I hadn’t reached a conclusion yet, but I wanted to know what a professional would charge. I came across XLNC Auto Beauty’s website and read it thoroughly. Under mold removal, a set price of $85.00 was listed. Vent cleaning was also listed at $85.00. Seeing those prices was a relief, so I booked an appointment. I provided my information and even sent ten photos of my moldy vehicle. I’ll add here that I’m always apprehensive about spending money these days. You never really know what you’re going to get for your hard-earned dollars. About an hour later, Mike from XLNC Auto Beauty called me and explained there had been a misunderstanding. The $85 price applied only to something small, like a localized spill. Based on the amount of mold in my car, he said remediation could range from $699 to $1,800 or more, especially if moisture had reached the floorboards. He also mentioned that mold removal is what they mainly do and suggested I bring the car in so he could inspect it and provide a more accurate estimate. I told Mike I’d come by the next day. When I arrived, Mike took me to a lounge area (which was ver

I wanna thank, XLNC for fixing my mistake. They were able to make my car shine like new. And they were transparent about pricing and even thought they said it was gonna take longer and cost more. They ensure to call me to let me know. Communication is key in a business and these guys got it. They ensure I left happy and they did just that.

When trying out XLNC Auto Beauty at first I was a little skeptical about the low price and how they would be able to provide a quality detail for my motorcycle but I was delightfully surprised. Not only did they wash my Indian motorcycle well, they also asked for a walkthrough to address any cleaning concerns I had about the bike in general which was very considerate and at only $100 this was worth it!