Black Hills Auto Grooming

Owner came out right away to address and fix the issues i was having. Handled himself and the situation very professionally. Super happy and grateful for the work he provided. Highly recommend this business because of him and the work he completed.

I paid 250 for a detail of my 2019 BMW X5. I was very disappointed to see it after they detailed it, some cleaning had been done but the main areas of cup holder and center console had not even been vacuumed. Other surfaces had been sprayed with some types of shine but still had scuffs and dirt all through out vehicle. Vents were still dusty, floor mats dirty. We brought it back for them to inspect the work, they apologized and we scheduled a second detailing so they could fix the problems only to pick it up a second time to find the center console still hadn’t even been vacuumed, sand and crumbs that would easily come up still in it, floor mats still had dirt on them. When we brought it to their attention they apologized, blamed the person who had done the detailing and blamed us for what might have happened between the two cleanings. They took it back into the shop and within 20-30 min told us it was done. Very little concern for the hassle, unprofessional and disappointing experience. We had a vehicle detailed 6 months ago with this company, excellent results. This experience was the opposite of that one. Pictures below were from the first time I picked it up. I should of taken more photos to show the lack of detailing that was done but I was hopeful that they would make it right with the second detailing. I will not recommend anyone use this company.

Overall they did an ok job vehicle looks much better but the attention to detail lacks. You can tell these guys' primary business is detailing for the used car dealerships in town. Looks good at first glance but they didn't get into every nook and cranny as I would expect a detail shop with demanding customers would. Most of the interior was gone over with "shine juice" and nothing else. High traffic areas such as door handles and other common grab points still have dirt ground in. Interior hinges were still dirty as well as vents and seams in the door panels. Seats and carpets while vacuumed and de-shedded they don't look like they were cleaned with a steamer or even an upholstery tool as I would have expected. I'd give them a B-, good enough but not the best for the price.