Boat Works of Alaska

My boat started to make a noise from the jet unit and so I sought out their services to diagnose and repair the issue. Now I understand that this was the busy season for them and that it might take a little time to get the repair done. I dropped the boat off at the end of April and was told they would get the boat diagnosed and an estimate provided for the repairs. May 5th I get a call that they have figured out the issue, and they have emailed the estimate and an apology for taking so long to get the estimate done. They quoted me $2,566.13 for the repairs, $400 of which was parts. I call the next week and they are waiting on parts to arrive from Washington. Another week goes by and still we are waiting on the parts. At some point during this timeframe it is suggested that the cutlass bearing be replaced as well seems how they are in there already, to which I agree because it makes sense. At no point was the cost of these parts brought up. Another week goes by, so I call and a parts shipment has arrived but they are not sure if my parts are in this shipment. I am told I am number one on the list for service at this point and as soon as my parts are there they will get to work on my boat. I called the next day to see if they sorted through the parts that arrived the previous day to see if my parts had arrived, they did not. Memorial Day weekend is approaching and so I call to see if the boat will be ready by then. I am told they can rush it and they can have it done by Friday. I told them not to rush the job, and I actually have more work for them to do on the boat. I needed a second oil pressure guage installed on the motor for confirmation of good oil pressure and so I brought the new gauge for them to install. I call the following week on Wednesday to see how my boat is coming along as I was under the impression that they were working on it being they offered to rush the job to complete it by Friday the week before. I am informed that they haven't started th

What is the newest post from five years ago? Is it because we dropped off our boat in April and now it’s July 4 and still they haven’t even gotten the parts? Never ever while I use this company again which I have looked at the reviews and even though they’re really old and perhaps won’t accept reviews anymore because they suck. And they’re charging $2600 just like the guy I read in one of the reviews and then he said that they charge another $1800 well that better I hate people like this and their company

I agree with all the negative comments here. I just got hung up on as well because they didn't like what I had to say about the poor service I got here over the past 4 months trying to sell my boat. Oh, and I'm adding a picture of what my boat looked like sitting on their lot "ready" to sell. REALLY! Can't argue with that professionalism and the "secretary" who claims nothing is her job! What is you job Laura? Rob doesn't take any accountability either. He had the nerve to ask if was going to pay them to set it up for me. What have I been paying you $150 a month for? You actually told me you would do that for me early on.