Delta Air Lines

This was my first time out of North America, so I was very excited, taking pictures on the plane. The BOS-LHR Delta flight was excellent especially the food and overall service. Room for improvement: There were only 2 working self-check kiosks at Delta international section in Boston Logan and a line of 30 passengers waiting for the kiosks. I opted to stand in the regular line which had a long line as well and get help from a line person. Having more kiosks would help. Passengers doing self- checkout still need to queue in the Bag Drop line if they have luggage to check in. When the Delta plane landed in Heathrow, the plane was not at a gate and passengers had to be transported by shuttle to the inside of the airport so it took about an hour to get off the plane. This may be a Heathrow issue.

Having booked 1st class tickets travelling UK to Boston, Boston to Miami one week later. Didn't expect to be excluded from 1st class lounge. Apparently ony available for sky club members. 1st class is not 1st class then. May seem petty but when you have paid a lot of hard earned money for a service it would be nice to get one. All local employees very apologetic but rules are rules. Very short on our expectations. Wouldn't mind but I don't drink so we're only talking a cup of coffee and a quiet seat.

1 star because I can't give none. Very disappointed in Delta Airlines baggage "policy". A family of 5 travelling together. 4 bags under weight limit, 1 bag slightly over weight. 100 dollar surcharge. No room to consider it or apply leniency owing to the other bags being under weight. It is "policy". Well I suppose I will need to update my own policy - my new policy will be not to fly with Delta. A very unhappy customer.