J & D Mobile Express Detailing LLC

Google reviews

• I
  Isaac Roberts 4 months ago

  I paid around $320 for the Diamond Package, which was advertised as a 3-4 hour detail service. I specifically chose this company because of its strong reviews and the standards they advertise for vehicle cleaning. Based on the description of the package, I expected something close to a professional reconditioning service, especially since I’m preparing to sell my car. Unfortunately, I was very disappointed with the results. The technician spent roughly 2.5 hours on the vehicle and left multiple areas either poorly cleaned or completely untouched. Here are the issues I found after the initial detail: - Bottom exterior portion of the passenger door panels was not wiped down - Multiple dirt spots remained on the exterior - Trunk interior was neither vacuumed nor shampooed - Air intake area still contained leaves and debris - Inside rear windshield was not properly cleaned, and the area underneath was not vacuumed - Driver seat belt still had visible soiling (I was told this could not be cleaned, despite this being a standard detailing process and the company appearing to have the necessary tools. I've included a photo of what this looks like.) - Stain remained on the driver seat leather - Dirt buildup remained in the crevices around the window buttons To their credit, they did come back out to address these issues, but it caused significant inconvenience because I had planned to show the vehicle the following day. During the follow-up visit, I specifically asked them to thoroughly inspect the vehicle, since part of the reason I paid for a premium package was to ensure the small details and hard to notice areas would be properly cleaned, things I might miss doing myself. Unfortunately, even after the second visit, I still found multiple missed areas. Based on the way the service is advertised on their website, I was under the impression that the interior would be carefully inspected and fully cleaned in all areas, not just the visibly dirty ones. The photos includ

• E
  Emelia Hughes 3 months ago

  I booked an interior car detailing several months ago. I swapped cars with my husband and he supervised while I was at work. First the technician informed him he’d be several hours late to the appointment as his other appointments were running over, which wasn’t a huge deal. However when I got home from work I noticed several areas that had been missed and stains on the backseat that were not removed. Although the trunk was included as part of the interior detailing, it had not been opened at all. There were also oil smudges on the interior of my windshield and driver side window, and most importantly, multiple obvious stains still on my backseat. I was able to take care of the trunk vacuuming and glass cleaning myself, but the entire reason I booked the detailing was to have my seats professionally shampooed. I contacted the owner who apologized and said the technician would come back out and retreat my backseats. I waited a week and heard nothing from the company. I reached back out and the owner apologized and said he’d completely forgotten. He then said he would reach out again, and in a few days sent me one timeslot. Since I worked at this time, I asked if there was a different time option. The owner then stopped responding to me and I never got my backseats retreated.

In the order Google returned them. Not verified by MobileDetailing.io.