White Bridge Auto Wash

Great prices and always good service. If you have time to do a full detail I highly recommend it. Otherwise the basic full interior exterior is great. They have tons of people working so it goes really quickly. They have a shop with gifts, cards, snacks and drinks. There is also WiFi and a TV if you do a longer detail.

Very disappointing experience. I paid $35 for Karl’s Wunder Wash, their highest full-service package, because I expected the car to be properly cleaned both inside and out. Unfortunately, the service was far below what they advertise. The vacuuming was terrible. They did not remove or properly move the floor mats to vacuum underneath them, and they did not vacuum the trunk, even though the $35 package specifically includes trunk vacuuming and cleaning the rubber mats. There was still visible dirt and dust in several areas, and I had to go back and ask them to vacuum the car a second time. The windows were also left dirty, and there was still dust on several interior surfaces. I had to personally point out multiple areas and ask them to wipe them again because the cleaning had clearly been rushed and poorly done. What made the experience even worse was the attitude of the woman working on the car. She was extremely rude, dismissive, and unpleasant, acting as though she were doing us a favor rather than providing a service we had paid for. When we pointed out the areas that had been left dirty, her attitude became even more uncomfortable instead of simply addressing the problem professionally. I do want to mention that the gentleman who came back to vacuum the car again was very kind and helpful, and I genuinely appreciated his willingness to correct part of the problem. Overall, however, this was a terrible experience. If a customer pays for the most complete $35 package, they should not have to inspect every part of the vehicle, complain, and ask employees to redo services that were already included. The car was poorly vacuumed, the windows were left dirty, dust remained in several areas, and the customer service when we raised these issues was extremely disappointing. I definitely did not receive the quality of service that I paid for.

They were very quick and nice, but missed a lot of spots. I still had to take a rag and cleaner to the seats and doors to get up some spots where they missed. Just an extra 2 minutes could have made a wow factor.