Park Place Auto Salon

Been going off and on for a few years to this place and the quality has gotten drastically worse. Clearly missed spots on the windshield and parts of the interior were still dusty. The most egregious offense was that the wheels were barely cleaned. The barrels weren't touched and I could still actively wipe off dirt from the spokes with my finger. I used to work at a detail shop and I know it is hard work but it is clear there is zero quality control and nobody is double checking each other's work. For $120 I expect a wash better than what I could do with a bucket in a Brown Bear wash bay. I made the mistake of paying and tipping up front. Very disappointing as this location used to do a great job. I'll explore other detailers going forward.

Disappointed to be honest. While the customer service was great, and the smoke smell really is gone, I found things that didn't sit well with me. For a price tag of $500, I wish they would have paid a little more attention to detail. Whether it's a high end vehicle, or just someone's daily, they should equally be treated with care in my opinion. It doesn't feel like that to be honest. The front desk people really are awesome, just wish it was done a little better for the price tag.

Today I went for a car wash (wash and wax) at a place I used to like a lot and been going to for quite a while (4-5 + years). Unfortunately, the experience has been less than comparable to +1 years before. The guy (Alberto) picking up the car acknowledged the few minor requests I made at the beginning (rims, inside of the windows etc), yet when he returned the car: (1) carnuba wax had not been applied (although included in the package) and (2) the rear window area had not been cleaned at all (dusty speakers/ window visibly untouched). He took the car back to apply the wax and still returned it with the uncleaned rear window. Great that Pierson (Salon Receptionist) was there to finalize the job of the car wash team. Pierson also was generous enough to offer this car wash for free, a gesture which I appreciated. Furthermore, the one aspect that surprised me (negatively) from the beginning was that the waiting room windows were tinted (were not last time I came) to obstruct owners from seeing their cars being washed. So I chose to wait on the floor above where the windows were not tinted, which was the only way i could notice that they "forgot" to apply the carnuba wax. The very fact that windows are tinted shows lack of transparency in terms of the quality of services provided, which was ultimately proven by what ended up happening (finishing a 1hr 15min wash in 35min, while missing on parts of the services included). I took the time to write this feedback, in hopes that this helps the management team look at improving customer experience back to the levels of 1+ years before and bringing back transparency (removing tinted windows) to a previously greatly delivered service.